Last Updated: January 2025

I've spent 14 years in gaming compliance, and I know how operators feel about sharing sensitive business data. This policy explains exactly what we collect, why we need it, and how we protect it.

What Information We Collect

When you contact us for license consultation, we collect:

  • Contact details: Name, email, phone number, company name
  • Business information: Target markets, gaming vertical (casino/sports/lottery), projected revenue
  • Technical data: IP address, browser type, pages visited on our site
  • Communication records: Emails, consultation notes, document submissions

We don't collect payment card data directly. All transactions go through encrypted third-party processors.

How We Use Your Information

Your data serves specific purposes:

  • License matching: Analyzing your business model against 150+ jurisdictions
  • Consultation delivery: Providing personalized licensing recommendations
  • Application support: Preparing documentation, coordinating with regulators
  • Communication: Updates on your application, regulatory changes affecting your license
  • Legal compliance: Meeting our own regulatory obligations as consultants

We never sell your information. Period. No data brokers, no marketing lists, no "partners" who magically know you're shopping for a license.

Data Protection Measures

Security isn't optional in our business:

  • SSL encryption for all data transmission
  • Secure document portals for sensitive files
  • Access controls: only assigned consultants see your information
  • Regular security audits and system updates
  • Encrypted backups stored in EU-compliant data centers

Your Rights

You control your data:

  • Access: Request copies of all information we hold about you
  • Correction: Update inaccurate or incomplete details
  • Deletion: Request removal of your data (subject to legal retention requirements)
  • Portability: Receive your data in machine-readable format
  • Objection: Opt out of marketing communications anytime

Data Retention

We keep your information as long as necessary:

  • Active clients: Duration of consultation plus 2 years
  • Completed applications: 7 years (regulatory requirement)
  • Marketing contacts: Until you unsubscribe
  • Website analytics: 26 months maximum

Third-Party Services

We work with trusted providers:

  • Email service: Professional communication platform
  • Analytics: Website performance tracking (anonymized)
  • Payment processing: Secure transaction handling
  • Document storage: Encrypted cloud services

All third parties sign data processing agreements and meet GDPR standards.

International Transfers

Your data may be processed in multiple jurisdictions as we coordinate with regulators worldwide. We ensure adequate protection through standard contractual clauses and Privacy Shield frameworks where applicable.

Children's Privacy

Our services target business operators only. We don't knowingly collect information from anyone under 18.

Policy Updates

We'll notify you of material changes via email. Continued use of our services after updates means acceptance of revised terms.

Contact Us

Questions about your data? Reach our privacy team:

Email: [email protected]
Response time: 48 hours maximum

For formal data requests or complaints, contact our Data Protection Officer at [email protected].