Terms of Service

Last Updated: January 2025

Welcome to SmartBest Licensing. By accessing our website and using our services, you agree to these Terms of Service. Read them carefully - they're written in plain English, not legalese.

What We Do (And Don't Do)

We provide consulting services for gaming license applications across 150+ jurisdictions. Our role is advisory and facilitation. We guide you through the process, prepare documentation, and connect you with the right authorities.

What we are NOT: licensed attorneys, financial advisors, or guarantee providers. We can't promise approval outcomes - that's up to the regulators. Anyone who guarantees a gaming license is lying to you.

Your Responsibilities

You agree to provide accurate, complete information about your business. Incomplete or false information wastes everyone's time and money. If regulatory requirements change mid-process (they often do), you're responsible for additional costs those changes create.

You maintain full ownership of your business decisions. We advise, you decide. If you choose to ignore our recommendations, that's your call - but you own the consequences.

Service Fees and Refunds

Our consultation fees are outlined in your service agreement. Government fees, legal costs, and third-party expenses are separate - we'll invoice those as they occur.

Refund policy: Initial consultation fees are non-refundable after we begin work. If a regulator denies your application for reasons outside our control, service fees remain due. We've been doing this 14 years - denials are rare, but they happen.

Confidentiality

Your business information stays confidential. We don't share client data with third parties except when required by law or necessary for your application (like submitting to regulators).

Exception: We may use anonymized case studies in our marketing. "European operator secured Malta license in 4 months" - that type of thing. No identifying details.

Intellectual Property

Content on this website - guides, research, tools - belongs to SmartBest Licensing. You can read it, use it for your business decisions, but don't republish or resell our materials.

Limitation of Liability

We provide professional consulting based on current regulations and our experience. Gaming laws change constantly. We're not liable for regulatory changes, processing delays, or decisions made by licensing authorities.

Maximum liability: the fees you paid for our services. That's standard in consulting, and it's fair.

Termination

Either party can terminate services with 14 days written notice. You'll owe payment for work completed. If you terminate mid-application, we'll provide all documentation prepared to that point.

Changes to Terms

We update these terms occasionally. Major changes get emailed to active clients. Continued use of our services means you accept the updated terms.

Governing Law

These terms are governed by the laws of our jurisdiction of incorporation. Disputes go to arbitration before litigation - faster and cheaper for everyone.

Contact

Questions about these terms? Email us at [email protected]. We respond within 2 business days.

Bottom line: We do good work, you provide accurate info, regulators make final decisions. Everyone acts professionally, and nobody gets sued. Simple.